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Return & Refund Policy

Return & Exchange Policy
We aim to provide a smooth and transparent return and exchange process. Please review the terms below carefully before placing your order.
 
Return & Exchange Window
Our return and exchange policy is valid for 7 days from the date of delivery. After 7 days, unfortunately, we will not be able to accept any return or exchange requests.
 
Conditions for Return To be eligible for a return or exchange:

  • The item must be unused, unworn, and unwashed
     

  • The item must be in its original condition
     

  • The product must be returned in the original packaging, which should not be damaged
     

  • All original accessories or tags must be included
     

  • A parcel opening video is mandatory and must clearly show the condition of the item upon opening. This will help us process your return/exchange request smoothly and serve as proof in case of damage or missing items.
     

 
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable and non-exchangeable:

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  • Feeding Bottles

  • Breast Pads

  • Wet Wipes

  • Breast Pumps

  • Soothers & Teethers

  • Reusable Diapers

  • Supa-Dry Sheets

  • Oral Care Products (Finger Brush, Tongue Cleaner)

  • Nappies

  • Breast Shields

  • Baby Care Items

  • Baby Gear Products (e.g., strollers, carriers, cribs, etc.)

 
Exchange Policy


We only offer exchanges in the following situations:

  • Size issues

  • Manufacturing defects

To request an exchange, please email us at info@mummasluv.com within 7 days of receiving your order.
Include the following in your email:

  • Order number

  • Reason for exchange

  • Details about the size or item change
     

Please note:

  • Exchanges will only be offered for the same product

  • Size-related exchanges are subject to availability

 
How and When Will I Get My Refund?


Once your returned package reaches our warehouse and passes the inspection, the refund process will begin.
The refund will be processed within 14 days of receiving the returned item, provided all return conditions are met.


Refund Method:

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Refunds will be made via the same payment method used for the original purchase.

  • You will receive an email confirmation once the refund is processed.

For Cash on Delivery (COD) Orders:

  • Refunds will be issued via bank transfer.

  • Please provide your bank account details in the Return Request form to avoid delays.

 

Important: To ensure a valid return, the item must be returned in the same packaging as received. This helps us ensure the product is returned safely and in proper condition.
 
If you have any questions or concerns, feel free to contact our support team at info@mummasluv.com. We’re here to help.

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